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FAQs
If you have any doubts or questions, please feel free to contact us or call our phone number. We will arrange relevant staff to answer your inquiries.
How should I choose the shipping method?
For samples and small-batch orders, domestic or international commercial couriers (DHL, FedEx, UPS, SF Express, etc.) will be prioritized. We will confirm the delivery address, recipient information and courier plan with customers before shipment.
What areas do you deliver to, and can I track my delivery?
We provide services worldwide. After placing your order, our professional team will follow up the whole progress and keep you updated. Once goods are dispatched, we will share the courier tracking number so you can monitor the shipment in real time.
What should I do if the products arrive damaged?
Please inspect the package and products upon receipt. If the goods are damaged, take photos of the package and defective parts as evidence immediately, and contact us within 7 days after receiving the goods. We will verify the situation and discuss the solution.
What is your return policy and cancellation policy?
Please contact us within 7 days after receiving the goods for return or exchange. Production and shipment will only start after mutual negotiation and contract signing.
